These general conditions of online ticket sales of Dalmaland d.o.o. (hereinafter Dalmaland Fun & Water Park) determine the conditions under which the service provider will perform its activities towards users (hereinafter customers) via its websites https://www.dalmaland.com/ and https://www.dalmaland .hr/
The service we provide consists of selecting and buying tickets for Dalmaland Fun & Water Park. We are currently in the early stages of service development and it is possible to constantly change the general conditions in order to improve our websites and services.
Basic services
Dalmaland Fun & Water Park online ticket sales are intended to facilitate and speed up the process of purchasing tickets for Dalmaland Fun & Water Park for personal, non-commercial use. It allows you to print a voucher with a QR code, the scanning of which allows you to enter the Dalmaland Fun & Water Park.
Buying tickets
Payment methods
You can pay in our web shop in the following ways:
Cards online (Visa, MasterCard, Maestro and Diners)
Aircash and Google Pay online systems
Safety statement
Dalmaland Fun & Water Park uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. Monri WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when registering and transferring data.
Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679-Regulation and Implementation of the General Data Protection Regulation
Monri WSPay, as an executor of credit card authorization and billing, handles personal data in its capacity as a processor and handles personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and according to the strict rules of the PCI DSS L1 regulation on data protection and data transmission.
Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when registering and transferring data.
Personal data used for the purpose of authorization and billing, i.e. in the performance of obligations from the Agreement or based on the Agreement, are considered confidential data.
The following personal data of the customer are required for the execution of the Agreement (authorization and payment):
Name and surname
Phone
Address
Place
Zip code
State
Card type
Card number
Duration of the card
CVV card code
Monri WSPay does not process or use this personal data except for the purposes of executing the authorization contract and billing.
Monri WSPay guarantees the fulfillment of all conditions specified by the current regulations on the protection of personal data for the executors of personal data processing, and in particular the taking of all necessary technical, organizational and security measures, and this is especially confirmed by the PCI DSS L1 certificate.
Online ticket sales
Customers can buy tickets for Dalmaland Fun & Water Park on the websites https://www.dalmaland.com/ and https://www.dalmaland.hr/. The contract for the sale of the ticket is considered concluded at the moment when the payment is successfully made. After that, as a confirmation of the conclusion of the sales contract, the customer will receive a voucher by email. The invoice is issued at the cash desk.
Obligations of the buyer
The customer is obliged to print out or have a voucher for Dalmaland Fun & Water Park ready on his mobile device. When entering Dalmaland Fun & Water Park, the QR code of the ticket must be scanned, which will enable entry to Dalmaland Fun & Water Park. The ticket must be kept during the stay in the park.
Special fees and method of payment
Ticket prices are clearly indicated and visible at every step of the purchase. No hidden costs and additional fees appear in the purchase process. Payment on our service is possible with Mastercard, Maestro, Diners and Visa cards, as well as Aircash and Google Pay.
Complaints
The customer has the right to a justified complaint in case he does not receive the purchased tickets, i.e. vouchers.
The deadline for filing a complaint is 10 days from the moment of ticket purchase.
In the case of a request for a refund for justified reasons, the buyer is obliged to send a written complaint to the Seller by e-mail to info@dalmaland.com.
In the event of a justified complaint, the customer has the right to exchange tickets or return the funds paid.
Product information (description of tickets, price, etc.) displayed on the seller's web shop is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. web shop, the seller reserves the right to terminate the contract unilaterally.
Final provisions
By accepting these conditions of purchase, the buyer agrees to the provisions of these conditions and accepts that they form an integral part of the contract
By confirming the order, the Buyer confirms that he has read the Business Terms, that he agrees with them and that they form an integral part of the Purchase Agreement.
Changes to the terms of use
Dalmaland d.o.o. reserves the right to change the Terms of Use of the Internet pages at any time and without prior notice, and is not and will not be responsible for possible consequences resulting from such changes. The aforementioned changes come into force on the day of publication on these websites.
General business conditions
Dalmaland d.o.o. is a company with the primary activity of amusement and theme parks.
Our team makes sure that the customer is always satisfied and that he receives the tickets purchased through our website on time.
In case of any problems when shopping on our web shop, feel free to contact us by phone +385 (0) 23 630 377 or email address: info@dalmaland.com, and our team will help you solve the problem.
Privacy protection
Dalmaland d.o.o. collects from customers only important, basic data that is necessary for the fulfillment of obligations, thus protecting the customer's personal data. We also have a duty to let customers know how this data is used and provide them with a choice in the use of the data, including the decision related to whether they want their names removed from the list of marketing campaigns. All collected information will be strictly guarded and available only to employees who need this information to perform their work. Employees and business partners are responsible for respecting the principles of privacy protection.
Link to privacy policy: https://www.dalmaland.com/pravila-o-privatnosti
Amendments to the general terms and conditions
The range of our services will continue to expand in the future and therefore these terms and conditions may be amended at any time. If you do not agree with the changes to the terms or with certain provisions, please stop using our services before the changes take effect.
Contact
If you consider the content on our website to be controversial or have other questions regarding ticket sales, please contact us as soon as possible at:
Dalmaland d.o.o.
OIB: 65661166370
X Jankolovački put 9, 23210 Biograd na Moru
Email: info@dalmaland.com
Phone: 023 630 377
Mobile: 091 612 5524
Disclaimer
The content of this website is available to users for informational purposes only. We strive to ensure the reliability, accuracy and regularity of the information published on these websites. We reserve the right to change the content or functionality of this website without prior notice.
Dalmaland d.o.o. disclaims responsibility for any irregularities, omissions or defects arising during data entry, printing, scanning or formatting. In addition, Dalmaland d.o.o. cannot be held responsible for any damages, losses or costs that may occur as a result of the use or inability to use the information available on these websites.
Dalmaland d.o.o. is not responsible for the contents of other pages linked to https://www.dalmaland.com/ and https://www.dalmaland.hr/ nor for any loss of data or income resulting from the use of websites to which this page may be linked .
Dalmaland d.o.o. does not assume responsibility for temporary unavailability of websites caused by technical problems beyond the control of Dalmaland d.o.o.
